Sunday, April 20, 2008
My husband has no idea, but he's about to be very happy that Tim was "right". We stand to save a lot of money; because as far as I'm concerned, my local nursery went out of business this week.
I've made a tough decision to stop being a customer there - the place where I'd drop by to visit on the way home and find myself spending $50 when I really didn't need anything, the place I'd find myself sometimes 3 times a day when I was in the middle of a gardening project, and the place I'd go at least once a week even if nothing special was going on in the garden. I could always convince myself that something, some plant or pot or sculpture, was irresistable. But resisting is the current plan. Why the drama? Because the owner was rude to me. Details don't really matter. Technically, he was right. I parked where they said not to. He yelled at me. My feelings are hurt. If he cared about customers, he wouldn't have said what he did in the way he said it. He most certainly doesn't care if he keeps me as a customer. So I'm responding the only way I feel is appropriate.
I used to be in retail. I was a manager for Williams-Sonoma. And, I've been in the restaurant business most of my adult life. So, I really understand the complexities of customer relationships. When you're part of the staff, you sometimes feel like the customers can be demanding and unreasonable. As a customer, I try to remember what that feels like and be respectful and appreciative of people in service industry jobs. I don't expect special treatment, I wait my turn, I try not to bore them with too many stories. And, I always try to shop local.
So there were a lot of choices in this little gardening melodrama - the choice to say things, how they were said, what was really important, and how to react. There's also the choice of whether to shop local or drive to where they're nice to you; whether to save on petrol and support the local economy, or go across town or 15 miles to the north. Whatever else may come of it, it made enough of an impression on me that I hope I'll stop and think twice before I feel the need to "be right" about something.
No pictures in my post today, just ranting. Although I do have to tell you that I have two baby cardinals in a nest just outside my bedroom window. I was afraid the mother had abandoned it during the installation of our guttering. Instead, she and her mate kept their vigil and hatched the two eggs. In the midst of my trivial human drama, something that really matters is happening - and all's right in my little garden.